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Quality assurance policy

For an application draft, an independent review or a training pack, the client should be able to see the evidence used, what was checked and which decisions remain open.

November 2026 edition

Accepting the engagement

Agree scope, responsibilities, deliverables and key dates with the client in writing. Assess competence, resources and conflicts first. For an independent review, separately consider whether previous advisory work could affect objectivity.

Establishing the evidence

Check the applicable official references and versions against the licence type and activities. Record sources, dates, sample scope and limitations in working papers. Track points requiring confirmation.

Reviewing and issuing work

Arrange review by suitably experienced personnel according to engagement risk. Check material conclusions, attachments and consistency across documents. Identify the version, date and status of each deliverable and flag items for client confirmation or signature.

Corrections and feedback

Use the contact button below to raise a concern with management, identifying the assignment, document date and point at issue. We will record and investigate the concern and explain the follow-up. Where correction is needed, issue an identifiable revision and explain the effect and next steps.

Improving the work

Management reviews recurring issues, reasons for revisions and client feedback, then updates review checklists, templates or internal training as appropriate.