How we can help
Understand staff roles
Discuss frontline, operations and management responsibilities with the compliance lead. Choose issues that recur in the business or have surfaced in a recent review.
Practise with cases
Work through customer identification, risk ratings, warning signs and internal escalation. Participants practise asking questions and recording their decisions.
Document the learning
Agree the materials, attendance records and learning assessment, so management can identify topics for a refresher or follow-up.
What you receive
A role-specific course outline, case materials and an agreed approach to recording attendance and learning.